CA
Christopher A
1 reviews | Active since Jul 2013
05 Oct 2021, 20:12
Vodacom fibre a big mistake!!
Stay away from this greedy and *********** British corporation at all cost. Certainly avoid Vodacom fibre! Frequent service drops and slow speed. Customer service costs considerable time and money to reach and cannot help with anything effectively. Tech support ignores service requests for weeks on end despite daily chasing up. The internal IT system is malfunctioning. Phone support struggle to access their own systems. I canceled my line and paid in full yet Vodacom will not release the line for another ISP despite promising over countless hours of phone calls, emails and text messages. This company will shut your business if you work from home. Stay away!
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Replies (1)Vodacom's replyOfficial
06 Oct 2021, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2021, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
