JK
Jackie K

1 reviews | Active since Jan 2026

08 Jan 2026, 16:50

Vodacom fibre ****

I'm very disappointed in Vodacom fibre I app**** late November threw their agent that goes around in our community (Strand)who app**** for me with the lie that I would get my first months fibre for free and that I would only pay a monthly fee of R450 .Since I was only connected on the 26th of November 2025.I was supposed to only start paying on January the 7th 2026 for the month of December 2025.Their agent told me the router aswell as installation is free and not once was there any mention of a delivery fee for their courier service.To my disappointment 😞 my fibre was suspended on the 6th of January 2026 without warning.When I finally contacted them regarding my connection that was off I was shocked to hear that my service was suspended for lack of payment of the amount of R1200.I immediately asked why I never received a email invoice I was eventually sent an email with a different amount of R722.83 for the supposedly free month of November 2026.People o withdrew all my funds from my banking account because I consider this as ****ming people out of their hard earned money.People pls be warned.Do not recommend Vodacom fibre to anyone And please don't believe Vodacoms sales people

0
Replies (3)
Vodacom
Vodacom's reply09 Jan 2026, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JK
Jackie K's update12 Jan 2026, 17:00
Reviewer Update
Still waiting on your agent to call
Do you think it will happen 2026 still?
JK
Jackie K's update12 Jan 2026, 17:01
Reviewer Update
I sincerely want to sort this issue out asap because you guys are messing with my credit score