Vodacom Fibre

I am writing this email with so much disappointment. I app**** for fibre on the 17/10/2024 and was approved around the 28/10/2024, I was told that there is coverage in my area and with that been said I got exited and canceled my rain account.

After been sent from pillar to post a technician was sent on the 06/11/2024 for installation and I was told that it will be connected in 3 hours and till to date no connection. This is so frustrating, I've been calling in and yet my matter is not resolved, I tried to cancel and was told that I will be liable for a cancelation fee, I need to set the record straight. I will never pay that fee because I tried several times to get assistance and nothing has been to. I am angry and frustrated at this point. Iv been using my data for work and which cost me alot to date. PLEASE COME COLLECT YOUR ROUTER