JG
John G

1 reviews | Active since Jul 2021

03 Aug 2021, 13:34

Vodacom fibre

As per my review published on 29 July 2021, I have not received a call from the Vodacom consultant yet, accept for a call to offer me a reduced contract by R100 and a R65 000 study voucher, which I do not need. my fibre went down on Friday evening and when I called, I was notified that the business hours were till 5. After half an hour, the network came back on. I still only have 40 to 60mbs for my 100mbs contract. on Sunday evening the fibre network went down again and we ended up using our cellphone hotspot to finish looking at the moving we started watching. I really would like to cancel my contracts and go to a reputable company.

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Replies (1)
Vodacom
Vodacom's reply03 Aug 2021, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team