Vodacom Fibre

As an existing Vodacom customer who chose Vodacom over any other existing service providers for my fibre provider, I am incredibly and utterly disappointed with their service towards a fibre customer and fibre-related issues.

To date, we have had erratic internet connectivity since our fibre installation at the beginning of this year. We have been through countless phone calls and emails going back and fourth with call center operators who it appears are not adequately trained to attend to issues such as ours, which we found out had nothing to do with Vumatel and ultimately **** with Vodacom.

Having filed yet another complaint over the past weekend as our internet had yet again randomly failed to connect and would not reconnect, we were finally provided with a Vumatel technician who, upon arrival, observed that since our installation at the beginning of the year, our router had not been properly configurated. This came as no surprise as previously stated, we have experienced similar issues where our internet connectivity would be randomly cut and would not reconnect without a phone call being made and multiple excuses being given such as load shedding, weather conditions, etc. We were also told prior to this recent engagement that our router was not properly configured by Vodacom who delivered two routers to our location, creating further issues with installation, connection and configuration. Since then, we have been paying for a service that fails to meet the basic requirements of internet connectivity for a full month, despite the full fee being deducted since the installation.

In addition to all the abovementioned issues, a Vumatel technician who after hearing our grievances, stated that in fact, our router had not been properly configurated since its initial installation and that a Vodacom technician should have been sent out to physically perform the configuration upon the first problem. This was indeed news to us as throughout our many phone calls with their call center operators, we were not informed that a physical configuration was even possible or required to resolve our ongoing issues that were rooted at the configuration problem, which should have been resolved upon installation initially.

Although it may seem small, our abovementioned issues are but merely the tip of the iceberg where our problems with Vodacom as a service provider are concerned.