Vodacom Fibre

I app**** for Fibre via Vodacom. The agent informed me I will receive a LTE router which I will be able to utilise free of charge until Vodacom installs my fibre. The first month no fibre installed. Vodacom process a debit order against my bank account. Note, I still have not received an invoice), I reversed the debit order as I do not have fibre, then another debit order, again I reverse the debit order as I still do not have fibre or even an invoice.

I call Vodacom and as usual you are sent from Pillar to Post. Eventually I speak to a consultant and explain my situation. I then cancelled according to me the Non Existent Service as I still did not have fibre .I requested Vodacom to collect the LTE Device, and to date, they still have not collected the device. Considering at the time of my fibre application, I had Wifi at home, a Vodacom consultant informed me, only the 1st month the LTE router use is for free, this was after numerous telephone calls to the call center, this was the first consultant to inform me of this. Why would I incur more cost if I already have WIFI at home? Then Vodacom have the audacity to hand me over for collection to VVM.

I am appalled at the level of ************ Vodacom is prepared to level at the ordinary man. Firstly, Vodacom need to inform their sales staff, whether they outsource or not to provide clients with the correct information.

Vodacom has **** poor service and they think because they are a huge organisation they can intimidate individuals.