MV
Morne V
1 reviews | Active since Jun 2019
10 Dec 2019, 12:52
Vodacom Fibre
I have app**** for Fibre through Vodacom on the 15th of November and the application was approved. I have received the router the next week but have however not heard anything from Vodacom or Vumatel regarding installation or delivery for the Voucher for the TV that I have taken with the contract. Everytime I phone them they tell me that they will escalate it or it will be delivered during the week, but to date no joy.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Dec 2019, 14:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2019, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MV
Morne V's updateReviewer Update
05 Feb 2020, 12:45This is the second review about Vodacom not keeping up to their end of the deal. When it comes to paying them, they have no mercy and I have been waiting for more that 3 months now for my Fibre installation.They keep blaming there service provider and say that my line is occupied, but i have spoken to Vumatel and they say my line is open. I do not know what to do and I am getting really frustrated with the level of service I am receiving. We have to keep spending money on Data while we are awaiting out Fibre installation.
PLEASE SORT THIS OUT NOW!!
PLEASE SORT THIS OUT NOW!!
MV
Morne V's update05 Feb 2020, 12:45
Reviewer Update
This is the second review about Vodacom not keeping up to their end of the deal. When it comes to paying them, they have no mercy and I have been waiting for more that 3 months now for my Fibre installation.They keep blaming there service provider and say that my line is occupied, but i have spoken to Vumatel and they say my line is open. I do not know what to do and I am getting really frustrated with the level of service I am receiving. We have to keep spending money on Data while we are awaiting out Fibre installation.
PLEASE SORT THIS OUT NOW!!
PLEASE SORT THIS OUT NOW!!