Vodacom fibre

We ap**** for vodacom fibre on 04-08_2020 so it ses open status then i phone then and asking when will my router come they say this week then i phone again nobody realy knows the delivery date then i get a email stating complete so that means my fibre line is in and iam using fibre mmm but theres no fibre line line and i sid not get my router i was told if the status is complete vodacom will charge me for some thing i do not iam tirad of phoning and hering what is going on diffrent agents with differnt stories ref numbers sent to me over and over so i wont say bad service cus the agents do try and find out whats going on its there line managers that dont do there jobs or follow up what is the story so my opinion line managers are the problem well done to the people on the phones that talk to us so sorry you guys struggle with your managers so if my stuff does not get sorted out iam canselling