Vodacom fibre

Towards the end of August 2025 my service stopped, upon investigation it was found that Vodacom cancelled my service without my consent, all payments were up to date, I was told there they could not reenable my service and I would need to apply for a new line. At the end of August I was still charged the full amount. My statement for September now shows I will be debited for 2 lines at the end of the month, when you call in to enquire, you are put on hold for long periods, the service agents require training as different agents tell you different things, very poor service