NE
Natasha E
1 reviews | Active since Sept 2020
30 Sept 2021, 15:01
Vodacom fibre
My fibre went off 24 hours ago. Umpteenth calls later and still no answers. Now on the line again and they tell me 24-48 hours later someone will contact me on resolving the matter. Which then, they have to make an appointment for a technician to come out. How is it possible for a big company like Vodacom to not be able to help? How long do I have to sit without fibre as it is for business premises. Tried to call head office aswell and no answer.
Helpful (0)
Replies (7)0
Replies (7)NE
Natasha E's updateReviewer Update
30 Sept 2021, 16:02Spoke to them again....26 hours later...they will contact me or the agent with an eta.
How pathetic is this. Do you have no technicians in our area. Where is the people that can be contacted....not the customer service.
How pathetic is this. Do you have no technicians in our area. Where is the people that can be contacted....not the customer service.
NE
Natasha E's update30 Sept 2021, 16:02
Reviewer Update
Spoke to them again....26 hours later...they will contact me or the agent with an eta.
How pathetic is this. Do you have no technicians in our area. Where is the people that can be contacted....not the customer service.
How pathetic is this. Do you have no technicians in our area. Where is the people that can be contacted....not the customer service.
Vodacom's replyOfficial
30 Sept 2021, 21:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Sept 2021, 21:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NE
Natasha E's updateReviewer Update
01 Oct 2021, 06:47I dont want a consultant to contact me. We need a technician to come and fix the problem. It might only be a small thing which could of been fixed by now.
NE
Natasha E's update01 Oct 2021, 06:47
Reviewer Update
I dont want a consultant to contact me. We need a technician to come and fix the problem. It might only be a small thing which could of been fixed by now.
NE
Natasha E's updateReviewer Update
01 Oct 2021, 13:24Dear Vodacom
It is 2days now and I am still waiting for this issue to be resolved. Can you please assist?
It is 2days now and I am still waiting for this issue to be resolved. Can you please assist?
NE
Natasha E's update01 Oct 2021, 13:24
Reviewer Update
Dear Vodacom
It is 2days now and I am still waiting for this issue to be resolved. Can you please assist?
It is 2days now and I am still waiting for this issue to be resolved. Can you please assist?
NE
Natasha E's updateReviewer Update
02 Oct 2021, 12:20Dear Vodacom
Another day has passed and I still do not have internet connection.
YOUR TECHNICIAN WAS SUPPOSED TO BE HERE AT 11 THIS MORNING, which I was told yesterday that they might not pitch. And yah, they did not.
I am fed up with this **** and empty promises. I left a previous company because of poor service, and here I am stuck with it again.
Another day has passed and I still do not have internet connection.
YOUR TECHNICIAN WAS SUPPOSED TO BE HERE AT 11 THIS MORNING, which I was told yesterday that they might not pitch. And yah, they did not.
I am fed up with this **** and empty promises. I left a previous company because of poor service, and here I am stuck with it again.
NE
Natasha E's update02 Oct 2021, 12:20
Reviewer Update
Dear Vodacom
Another day has passed and I still do not have internet connection.
YOUR TECHNICIAN WAS SUPPOSED TO BE HERE AT 11 THIS MORNING, which I was told yesterday that they might not pitch. And yah, they did not.
I am fed up with this **** and empty promises. I left a previous company because of poor service, and here I am stuck with it again.
Another day has passed and I still do not have internet connection.
YOUR TECHNICIAN WAS SUPPOSED TO BE HERE AT 11 THIS MORNING, which I was told yesterday that they might not pitch. And yah, they did not.
I am fed up with this **** and empty promises. I left a previous company because of poor service, and here I am stuck with it again.
NE
Natasha E's updateReviewer Update
04 Oct 2021, 05:30Dear Vodacom
In your reply you said someone will contact me, which of course did not happen.
Could you please give me a direct number for someone in the Fibre department as I am fed up with 3rd parties, which has to do all your dirty work by trying and not succeeding.
Also, I cant wait for my contract to end so I can go to another company that actually wants to work and look out for their customers.
How am I supposed to run a business with such poor service?
In your reply you said someone will contact me, which of course did not happen.
Could you please give me a direct number for someone in the Fibre department as I am fed up with 3rd parties, which has to do all your dirty work by trying and not succeeding.
Also, I cant wait for my contract to end so I can go to another company that actually wants to work and look out for their customers.
How am I supposed to run a business with such poor service?
NE
Natasha E's update04 Oct 2021, 05:30
Reviewer Update
Dear Vodacom
In your reply you said someone will contact me, which of course did not happen.
Could you please give me a direct number for someone in the Fibre department as I am fed up with 3rd parties, which has to do all your dirty work by trying and not succeeding.
Also, I cant wait for my contract to end so I can go to another company that actually wants to work and look out for their customers.
How am I supposed to run a business with such poor service?
In your reply you said someone will contact me, which of course did not happen.
Could you please give me a direct number for someone in the Fibre department as I am fed up with 3rd parties, which has to do all your dirty work by trying and not succeeding.
Also, I cant wait for my contract to end so I can go to another company that actually wants to work and look out for their customers.
How am I supposed to run a business with such poor service?
NE
Natasha E's updateReviewer Update
26 Oct 2021, 17:18Dear Vodacom.
Once again my fibre has been off for more that 24 hours and nobody can tell me why.
I am so fed up with struggling with your Fibre. It is a shame.
How can we wait 24 to 48 hours for a reply on an SR number if I am trying to run a business. This is pathetic.☹
Once again my fibre has been off for more that 24 hours and nobody can tell me why.
I am so fed up with struggling with your Fibre. It is a shame.
How can we wait 24 to 48 hours for a reply on an SR number if I am trying to run a business. This is pathetic.☹
NE
Natasha E's update26 Oct 2021, 17:18
Reviewer Update
Dear Vodacom.
Once again my fibre has been off for more that 24 hours and nobody can tell me why.
I am so fed up with struggling with your Fibre. It is a shame.
How can we wait 24 to 48 hours for a reply on an SR number if I am trying to run a business. This is pathetic.☹
Once again my fibre has been off for more that 24 hours and nobody can tell me why.
I am so fed up with struggling with your Fibre. It is a shame.
How can we wait 24 to 48 hours for a reply on an SR number if I am trying to run a business. This is pathetic.☹