PR
Pieter R

1 reviews | Active since Mar 2019

12 Sept 2020, 13:26

Vodacom Fibre

Getting fibre installed in our house through Vodacom is the most exhausting experience, First to get a quote I waited a week, I have phoned 4 times and was promised that the fibre will be in by Saturday 12 September by 1 o'clock , the last phone call was made on 09 September so they had more than enough time, now I am sure that was only said to buy time and to get rid of me on the phone. I phoned again on the 11th of September at 5pm because by then still no one has phoned me to let me know they are coming to install it, The noise in the back ground was so unprofessional , was told to hold and 18 min later the phone cut off. And here we are 12 September and no fibre.

I will only phone again once and that will be to cancel the order , VODACOM IS WAISTING MY TIME!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply12 Sept 2020, 15:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PR
Pieter R's update15 Sept 2020, 14:52
Reviewer Update
I was actually thinking of changing my review to 3 stars because they finally came to put it in and the guys knew what they were doing , but then I decided to wait till I am connected. Good thing I did because the incompetence were shining bright again , they connected the wrong router number to our account , so once again I had to phone only to find out that that router is up and running meaning we are being charged for someone else's wifi. The lady really wanted to help me but she couldnt because that is someone elses apartment, so now I guess I have to wait for someone to finally fix this.

If I knew I would struggle like this I would have never gone with vodacom.