Vodacom Fibre

Afternoon My husband passed away in January of this year My cell phone and our fibre contract was in my husbands name I had no problem transferring the cell phone to my name. However the fibre was a nightmare I completed all the forms and requested it as the estates were and are sitting with backlogs The debit order continued to be paid although I sat without fibre. I would phone the *** number regularly (alot) to sort it out being transferred from one person to another After three months of no fibre and the estate finally had the letter. I was already with another service provider Therefore the estate cancelled the fibre There is no way I would stay with Vodacom after the way I was treated I have had another service provider now for two months To my shock today I have received an account of multiple months fibre I am horrified And yet again I phone and no one can help me I am in despair that Vodacom treat clients like this at such an emotional time