Vodacom Fibre

To whom it may concern.

Because of financial difficulties, sometime last year I could not pay my Vodacom Fibre service in which I did call Vodacom and explained my situation to. Unfortunately Vodacom did not communicate that they can offer me billing suspension solution on my account since I am on a month-to-month Fibre plan. This was highlighted to me only yesterday.

I have made all the payment on Saturday and I have asked Vodacom to then reimburse me all the data I have paid for which I have not used because my line was/is suspended because of no payment Pre-Saturday. I have not received any concrete feedback but instead I have been given conflicting views from all the call Centre agents I have been dealing with.

I need to know what is the way forward.

Vuyo