Vodacom fibre

Pathetic service to say the least! I do not know how they still have clients. My fibre line with vodacom has been 10mb up and download for over a year. Very poor service but then ask to upgrade to 30mb line. For a few months nothing happened but then my debit order went off paying for a 30mb line yet still having a 10mb line. They constantly raise “tickets” to correct the problem but service is just a disgrace. So i am paying for something i don not have and i have cancelled. Fyi still a 10mb line for the last month notice period and paying for 30mb line