RM
Roxane M

1 reviews | Active since Sept 2020

11 Aug 2021, 13:41

Vodacom fibre

Vodacom Fibre has been down for 9 days... no one seems to care how much this has inconvenience me let alone the money it has cost. I am promise everyday that a technician is being sent out to my house to fix the problem only to be told today that there is a problem with the line somewhere else and no technician was every coming to my house. I have just been told that a technician fixed a house down the road from me yesterday.... guess it would be asking too much to have mine fixed too.

Absolutely disgusting with the overall service and management of this case

0
Replies (1)
Vodacom
Vodacom's reply11 Aug 2021, 14:21
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team