CC
Charl C
1 reviews | Active since Jun 2015
25 Jun 2020, 15:05
Vodacom Fibre
Trying since 4th June 2020 to confirm when the fibre will be installed. Every time I phone I receive nothing but empty promises. This is really bad customer service!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Jun 2020, 15:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jun 2020, 15:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CC
Charl C's updateReviewer Update
27 Jun 2020, 16:44Today already the 27th June, still no phone call from an assistant.(As promised in their reply)
I've even phoned on the 26th again Vodacom Fibre, after yet again an empty promised was made that I'll be contacted before the end of the day on the 26th.
I've even phoned on the 26th again Vodacom Fibre, after yet again an empty promised was made that I'll be contacted before the end of the day on the 26th.
CC
Charl C's update27 Jun 2020, 16:44
Reviewer Update
Today already the 27th June, still no phone call from an assistant.(As promised in their reply)
I've even phoned on the 26th again Vodacom Fibre, after yet again an empty promised was made that I'll be contacted before the end of the day on the 26th.
I've even phoned on the 26th again Vodacom Fibre, after yet again an empty promised was made that I'll be contacted before the end of the day on the 26th.