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Tinashe S
1 reviews | Active since Nov 2018
08 Jul 2024, 09:22
Vodacom Fibre
If i could rate this company 0 I would. They are supposed to be supplying us with a 250mb fiber line which we signed up with them in September 2023 for 850 rand because they wanted to retain us from leaving their service. Fast forward January 2024 they start giving us 75mb we called them to reinstate, and they prorated us for a "line upgrade" and charged us 1200 that month. we sent numerous emails to get this credit back. February, they take us back to 75mb per month. Every month we have to call these people to stick to their contract but they keeo messing us around. I am going to sue them for this.
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Replies (2)
Vodacom's replyOfficial
08 Jul 2024, 10:02 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jul 2024, 10:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Tinashe S's updateReviewer Update
08 Jul 2024, 10:37I have seen speaking to consultants and nothing they are doing seems to help. I just want you to either pay me back my money or cancel the contract which you’re not performing the way you’re supposed to. It’s you who are in breach of a contract by not giving me the 250mb line as agreed.
TS
Tinashe S's update08 Jul 2024, 10:37
Reviewer Update
I have seen speaking to consultants and nothing they are doing seems to help. I just want you to either pay me back my money or cancel the contract which you’re not performing the way you’re supposed to. It’s you who are in breach of a contract by not giving me the 250mb line as agreed.