Vodacom fibre

If I could give no star I would, I am disappointed and very angry at vodacom for the way they treat us the customers, I haven't had internet in my home for a week now and I just keep getting apologies and no final answer as to when the issue will be resolved. I wanted to cancel the fibre and they are telling me about penalties, smart of of them to say this is not a contract yet they know if they drop the ball you can't cancel because of the hefty penalty. I am beyond disgusted with vodacom.