Vodacom fibre

We decided to install Fibre. The company frog foot that does the installations tells us the day they come to install (which they decided to change at their own parrogative and expect us to drop everything) they tell us that the first 30 meters is free there after we have to pay, which we were not told when we spoke to vodacom! Frog foot does not answer emails or keep to their word. We are now sitting with the fact that the installation is in a very awkward place and we now have to buy a cable and run it to a better place in our house all the while the wifi is not working when it was supposed to start today. The Fibre specialist sales person which I talked to yesterday still has not called me back to answer the question I asked yesterday! This is not customer service and we are not satisfied with the level of service being given.