VODACOM FIBRE

I written a review on the customer relation with vodacom previously. If anyone is willing to care at vodacom, my SR number is SR 220914 - 319865. I have not received a feedback or a call from vodacom since our fibre line went down on the 14th of September 2022. I have been making calls to fibre customer number every single day and getting the feedback that the matter is being escalated, and up to so far, the issue is not resolved for the past three weeks and vodacom has billed me full amount for the service that I did not use