Vodacom Fibre

Signed up for Vodacom fibre in October. Received my router from vodacom November. Since then i still have not been connected. Lodged a few complaints to the customer care with promises from them of getting back to me and giving my installation priority. Still no feedback. To make matters worse a guy from their fibre sales department keeps phoning me and telling me to rather cancel the contract and do a new contract as that will expedite the process. But then customer care tells me not to cancel as that guy is only trying to make a sale for his commission. Seems to be 1 company with departments working against each other. Last week i lodged another complaint and was informed the installation department will phone me same day or the next day. Still waiting.I wonder if they will even respond to this review. I should have gone for the more expensive options with the other ISP's and at least be connected