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1 reviews | Active since Jun 2023

11 Apr 2024, 09:33

Vodacom Fibre

When get a chance please don’t use Vodacom fibre. Today it’s the 11th day of the month and still I have no connection. Since the first of the month. I’ve been calling and calling and calling and have not received any help. Everyone you are talking to will promise to escalate the matter. I am tired and furious. That time they are damn expensive and expensive when I told them I want to cancel they telling me about a waiting period. That means I am throwing my money in the drain.

One of the consultants even closed my ticket saying the matter was resolved and that was untrue.

Stay away from Vodacom if you want peace!!!!

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2024, 10:14
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team