DA
Donovan A
1 reviews | Active since Aug 2023
18 Aug 2023, 17:17
Vodacom fibre
Phoned them two weeks ago to come out and fix our cable that broke and promised us to come out . 2 weeks went past and promised to come Friday at 12 and do they failed again . The service is pathetic. They are quick to come and install but when you need help they just never send their technical team for assistance.
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Replies (2)
Vodacom's replyOfficial
19 Aug 2023, 10:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Aug 2023, 10:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DA
Donovan A's updateReviewer Update
21 Aug 2023, 13:17I do not need anyone phoning me thank you very much I have wasted over 100 of my own minutes on vodacom fibre and all I get from you guys in response is I will get back to you and follow up why the technicians have not been there but we never get our follow up calls and respons to why they haven't been there yet
DA
Donovan A's update21 Aug 2023, 13:17
Reviewer Update
I do not need anyone phoning me thank you very much I have wasted over 100 of my own minutes on vodacom fibre and all I get from you guys in response is I will get back to you and follow up why the technicians have not been there but we never get our follow up calls and respons to why they haven't been there yet