Vodacom Fibre

My fibre line has been off for 3 days and still no communication from vodacom. I have spent more than R200 on airtime calling their pathetic call centre and still not getting any feedback but yet they can debit my account on time. They can't transfer you to a manager because there is no one there to escalate to only a promise that someone will call back, in which I'm still waiting. We work from home and could not log in on Friday due to this. They mentioned today that is vumatels issue yet our entire area is still active. I have initiated to cancel this contract and would never recommend anyone signing up with them ever! Worst service ever experienced.