Vodacom fibre 8 days over 33 emails later and no progress no one has come to fix my line

I am with Vodacom fibre for over 4 years now, my fibre line is down service request has been logged SR*** and its been 8 days over 33 emails later and no progress no one has come to fix my line I'm very disappointed in the after sales service I cant believe they would allow this to happen the matter has been escalated multiple times I'm not sure what good that is doing as I'm still sitting on mobile data and no repair done