Vodacom fibre, 8 customer service agents(SR numbers)later and the fibre problem has still not been resolved. They took R1000 on top if it.

I've logged a complaint over a month ago that my newly installed Vodacom fibre is extremely weak and I can walk a few steps away from my router and it loses the connection. I have had to run after vodacom to find out what's going on. I have spoken to 8 different people, I've gone through the process of troubleshooting 4 times and every time we get to the decision that it needs to be escalated and a technician needs to come onsite. But then I never hear from vodacom again. My case has been closed and reopened. No one can tell me why and this the same story over and over again. One of the times I was told that they tried calling me countless times and so that's the reason why they closed the case. I did not recieve one missed call from vodacom. I have been given countless SR numbers but they disappear and no one can track anything and I have to do the whole procedure all over again. I've spend hours on the phone with vodacom but to no avail. I've been so patient with employees that just dont care about the customer and would rather be somewhere else. No one takes accountability. It's always some other departments fault and where does that leave me? Still with the same problem and no solution for over a month. I've been a vodacom client for over 10 years and I used to love vodacom and since I've moved and installed vodacom fibre in my new place in KwaZulu-Natal, I've recieved such bad attitudes from customer service and a problem that's gone on for over a month with no attempt to try resolve it. They just dont care and after everything this world is going through, it's the last thing you want to deal with. Lastly, they took over R1000 from me yesterday where it should have just cost R500 for the fibre and when I mentioned this to Anele Nagashu, silence on the other side. No attempt to resolve that issue either. So my next step is I will have to speak to the legal department and cancel my vodacom fibre and get another company that cares a little more for their clients. And I doubt you will get any response from them on this platform either. Such a pitty.