VODACOM FIBRE

Good day,

I would like to lodge a formal complaint regarding my recent experience with Vodacom. On the 7th of January, I app**** for a Wi-Fi router. To date, I am still waiting for the installation to be completed.

I canceled my Rain Wi-Fi due to network issues and opted for Vodacom Wi-Fi as I was advised that it would offer better connectivity, given that my mobile network is also Vodacom. Despite numerous follow-ups, no one seems to know the status of my application, or perhaps no one is taking responsibility.

Yesterday, I spoke to a manager who assured me that the matter would be escalated. However, I have not received any updates since then. When I tried to cancel the application, I was sent from pillar to post without any resolution.

I rely on Wi-Fi to work from home, and this delay is severely impacting my productivity. I urgently need assistance to either finalize the installation or cancel my application without any further delays. spoke to another manager Devi bosman just now ,who seemed less intrested

could not be bothered even after i told her i need to do my assignments Please address this matter promptly. please contact me on *** or ***