Vodacom Fibre

This is my second post in a week for the same provider. Vodacom, i initiated a call to vodacom last week to cancel my Fiber line, business fiber line, where I was told to cancel such package I need to email the request to VBcancellations which I immediately did on the 30th of Jan 2025 at 13h47. Today the 03rd of Feb 2025 only, i received a email back stating that I should call ***. Which I immediatley did. After a super long conversation with the rep on the other end she finally processed the cancelation. I then specifically asked that the end date as this is a month to month contract. She advised that it will be at the end on March. Is explained that I requested this cancelation before the end of Jan thus contract should end the end of Feb. Then she says she cannot assist with that, only next level vodacom employees can do that. I requested to speak to a manager whereby she mentioned that a manager will give me a call within 24 and 48 hours. I cannot wait this long. I have a new ISP that will start at the end of feb. Due to Vodacom *********** staff i now have to pay a double fee for internet for 2 months. Vodacom will be liable to those charges. I am so finished with vodacom.