Vodacom fibre

Vodacom and metro fibre are such a **** I app**** for fibre to my home 3rd December 2021 they came installed didn’t even test marked it as working then when I connected the router it doesn’t work called the following day on the 4th December to come fix till this day 19th January 2022 I hv been blowing soo much airtime calling them to come fix the keep pointing fingers at each other they already sent me a bill of 1256.12 for December and January how do I pay for fibre that isn’t working I explained they don’t even want to listen they just billing me on zero services provided why are you doing this to us the poor this is ****** and I am blowing soo much airtime and data trying to stay online to communicate with my son who is sooo far away 😭 47days no service