Vodacom Fibre

I would like to lodge a report on the poor service I have received with respect to the fibre department. I had been receiving intermittent internet connectivity that started on the 20/09/2022. The connection then stabilised, this lasted for about two weeks when the issue started again on Sunday afternoon 02/10/2022. I had reported the issue on Monday evening (03/10/2022) as I had inconsistent connectivity that whole day.

The intermittent connectivity has continued this entire week.

Throughout the whole week I have received no feedback from the fibre department. I have made 23 calls in total to date and had two consultants call me back to provide some update. I requested several times to speak to a supervisor, I had spoken to one who had said they would get back to me but never did.

I followed up this morning only to be told that my SR request had not been allocated to anyone. I was initially told that there is a 72 hour turn around time to get some sort of response but have still not received any feedback.

I am working from home and also in the process of completing assignments due in the next few days and have had terrible connectivity. The fibre department has been most un helpful and have just been giving me the runaround.

Please assist the SR number is SR***