FR
FG R

1 reviews | Active since May 2025

09 May 2025, 16:50

Vodacom fibre

I contacted vodacom on Monday complaining about my fibre that is down. They logged a ticket and said I will have a reply within 24-48 hours.

I contacted them on the Wednesday morning and they said a technician will come out 1pm on Wednesday and that he will be in contacted.

After 9 calls between 1pm and 5pm on Wednesday, no technician or correspondence from vodacom.

On Thursday I called again, again it was said the technician will come on the Friday at 4pm. Again, a few calls later, still no technician or correspondence.

Their service is really useless

Stay away.

0
Replies (1)
Vodacom
Vodacom's reply10 May 2025, 10:31
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team