FR
FG R
1 reviews | Active since May 2025
09 May 2025, 16:50
Vodacom fibre
I contacted vodacom on Monday complaining about my fibre that is down. They logged a ticket and said I will have a reply within 24-48 hours.
I contacted them on the Wednesday morning and they said a technician will come out 1pm on Wednesday and that he will be in contacted.
After 9 calls between 1pm and 5pm on Wednesday, no technician or correspondence from vodacom.
On Thursday I called again, again it was said the technician will come on the Friday at 4pm. Again, a few calls later, still no technician or correspondence.
Their service is really useless
Stay away.
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Replies (1)0
Replies (1)Vodacom's replyOfficial
10 May 2025, 10:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 May 2025, 10:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
