JP
Jaun P

1 reviews | Active since Feb 2020

14 Oct 2020, 18:43

Vodacom Fibre

After months of struggling with vodacom to install our fibre, we finally got a date of installation which was on the 7th October 2020. Vodacom send Metrofibre to do the installation. The guy came did the installation halfway. While they were busy he gave me papers to fill in and afterwards informed me that he does not have all the equipment to do a full installation. When i asked him when is he coming back, he just pulled up his shoulders and left. Spoke to metrofibre on the 7th and they said that they will find out what is going on and till now absolutely nothing from them as well. So now nobody is getting back to us and still no fibre.

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Replies (1)
Vodacom
Vodacom's reply15 Oct 2020, 06:51
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team