Vodacom fibre

What a dissapointment! We app**** for a relocation fibre installation on the 14th of November. We were advised that this can take up to 30 days. We are now on the 6th of Jan and no luck. You have also confirmed that the fibre is live in the relocated area. We are paying for a service we can not use and this is actually now becoming an unnecessary cost. Airtime expenses of having to phone every second day, LTE data from a different service provider plus our monthly fiber bill is unacceptable.

After multiple calls and each consultant having a different story, the same answer comes through - "you are sending an email and someone will be in contact". This is the most frustrating part.

An interim router was requested, however the same answer of "someone will get back to us" stays

It'a extremely dissapointing and frustrating how you jump to help when it's a new customer, but when it's a already paying customer the service is nowhere...

As one of the largest mobile and fibre companies, I really hope that this matter will be taken seriously and not be ignored. As to date no one has contacted us.

Please see reference number below Sr***

Regards Odette