DD
Debbie D
1 reviews | Active since Jul 2023
14 Jun 2025, 16:57
Vodacom fibre
Truly the worst experience with vodacom fire over the last 2 months. Had no wifi for 10 days, was on for a week and now off again. Everyone youbcall, get a different answer. Was promised a technician would come this morning. When I called at 2pm said will have ro wait till Tuesday!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Jun 2025, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2025, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
DD
Debbie D's updateReviewer Update
15 Jun 2025, 11:36Thank you for your response, however, will they reply over a long weekend or only Tuesday? After another 5 days od no wifi?!! Can't understand how you don't have a technician on stand by after hours? This will be 15 days with no wifi just this month. And my son works from hime so he jas lost business. And I have had to obine vidacom numerous times and always a different answer.....
DD
Debbie D's update15 Jun 2025, 11:36
Reviewer Update
Thank you for your response, however, will they reply over a long weekend or only Tuesday? After another 5 days od no wifi?!! Can't understand how you don't have a technician on stand by after hours? This will be 15 days with no wifi just this month. And my son works from hime so he jas lost business. And I have had to obine vidacom numerous times and always a different answer.....
DD
Debbie D's updateReviewer Update
17 Jun 2025, 07:36It truly is so sad that I have to reply again!
Someone from Vodacom did call on Saturday to say that they would email the relevant depatment to escalate my fault.
I then received an email yesterday i.e. 16 June to say that a technician would come on Wednesday, 18 June at 15:00 to fix!
that is 6 days after I have reported it!
This is the second time in just over a month with no wifi!
The first time was 10 days with different answers as to wh!
Now it will be 6 days without wifi again!
My son has lost so much business as he works from home.
Can't believe in this day and age that it cannot be resolved timeously or that a technician does not work after hours!
Truly such bad service!
Someone from Vodacom did call on Saturday to say that they would email the relevant depatment to escalate my fault.
I then received an email yesterday i.e. 16 June to say that a technician would come on Wednesday, 18 June at 15:00 to fix!
that is 6 days after I have reported it!
This is the second time in just over a month with no wifi!
The first time was 10 days with different answers as to wh!
Now it will be 6 days without wifi again!
My son has lost so much business as he works from home.
Can't believe in this day and age that it cannot be resolved timeously or that a technician does not work after hours!
Truly such bad service!
DD
Debbie D's update17 Jun 2025, 07:36
Reviewer Update
It truly is so sad that I have to reply again!
Someone from Vodacom did call on Saturday to say that they would email the relevant depatment to escalate my fault.
I then received an email yesterday i.e. 16 June to say that a technician would come on Wednesday, 18 June at 15:00 to fix!
that is 6 days after I have reported it!
This is the second time in just over a month with no wifi!
The first time was 10 days with different answers as to wh!
Now it will be 6 days without wifi again!
My son has lost so much business as he works from home.
Can't believe in this day and age that it cannot be resolved timeously or that a technician does not work after hours!
Truly such bad service!
Someone from Vodacom did call on Saturday to say that they would email the relevant depatment to escalate my fault.
I then received an email yesterday i.e. 16 June to say that a technician would come on Wednesday, 18 June at 15:00 to fix!
that is 6 days after I have reported it!
This is the second time in just over a month with no wifi!
The first time was 10 days with different answers as to wh!
Now it will be 6 days without wifi again!
My son has lost so much business as he works from home.
Can't believe in this day and age that it cannot be resolved timeously or that a technician does not work after hours!
Truly such bad service!