Vodacom Fibre

Worst service ever. My fibre has been down for two days, phoned them and they first tell me the whole area is down when I told them that my new door neighbour had fibre, they changed there information, and said that maybe it was just a few areas. Was told to give it an hour or two. Five hours later nothing, so I phoned them and again was told that it was just a few parts of the area, to wait until the following day. The next day nothing, called again and had no better explanation, to log a service and they would contact us. Two days down and we still waiting to get someone to come and have a look. The service is just terrible, no one knows what is actually happening, phone in and they too can't really tell you what is happening, how can we be paying for a service that doesn't work, I also have a phone that runs off the fibre line, that hasn't been operational for over 2 months, every week they phone to say it will start working, but nothing. How do I get another service provider, when our area only allows Vodacom, they really have us tied down to one service with no choice of change. This is ridiculous.