Vodacom Fibre

Item: Vodacom
Rating: 1
Author: phila M

I have a vodacom fibre at home which I pay for we have had no internet for 2 weeks now. I have been in touch with vodacom consultants in their call centre and up till today I have been told the same pathetic lies that they will send a technician to attend to the matter.

I have not been able to work the children can’t do school work as we have no connection to the internet. I am disappointed and disgusted at the service of vodacom because it’s not what they promise when they convince customers to take thier WiFi. Yesterday 30/07/21 they told me someone is coming in my property at 12 I made arrangements to stay at home but no one came, on top of this they wasted my entire day waiting for their technicians.

I have been tossed from one consultant to another, from their call centre to their back office but until today I have not found help. Please assist me

Nonhle Msutu

Helpful (0)

Replies (2)

Vodacom's replyOfficial

31 Jul 2021, 11:17

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply31 Jul 2021, 11:17

Official

phila M's updateReviewer Update

31 Jul 2021, 21:27

I will appreciate a prompt turn around to this issue. I have been without internet for two weeks and have been promised that someone will call me.

phila M's update31 Jul 2021, 21:27

Reviewer Update

I will appreciate a prompt turn around to this issue. I have been without internet for two weeks and have been promised that someone will call me.