Vodacom fibre

My WiFi has been down for 17 days and to date Vodacom has not come out to fix it. I’m informed that someone within Vodacom erroneously terminated my line and can not fix it now. I have been calling them daily since the day I noticed and nothing has been done. When I tried to get out of my contract the consultant told me that it was impossible because I had never experienced problems with the line before so they I would still be liable. I am beyond angry with the treatment I’ve been receiving. Has the company become so big that it doesn’t care about individuals anymore. Why must we come to platforms like this to get help. I’ve sent complaints on customer care and nothing has been done.