RP
Riana P

1 reviews | Active since Oct 2020

22 Mar 2024, 13:53

Vodacom Fibre

I had a 12 month contract with Vodacom fibre for approx 4 years. The contract has never been renewed after it expired after 12 months. For the past 6 months l started getting problems. The signal seems to dip then l am "Connected without Internet" l have to restart, reset everything every time tis happens. When l call support l am told they are re setting it, then it is fine fir a day or to, then the same problem emerge all over. I decided to change to another company as l got fed up calling Vodacom fibre every time. When l cancelled the contract l am told l have to give 30 days notice. I can understand this if l had a contract but l am on a month to month basis. Neither was l informed about any changes by Vodacom during this period. I have already moved to another service provider and l will NOT pay for another month as this contract was cancelled due to bad service from vodacom. These big companies think they can bully the customer by just billing us but nothing is said about their bad service.

0
Replies (2)
Vodacom
Vodacom's reply22 Mar 2024, 14:21
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

RP
Riana P's update24 Mar 2024, 14:31
Reviewer Update
Please be advised that l was not aware of your business rules and l was not contractually binded as l had a 12th month contract wich expired and was not renewed in 3 years. I had to move for better service due to Vodacoms bad service and according to all the complaints from clients it is clear why, why is your answer to me private and not for all to see? I do not understand how you expect people to work if not connected to the internet for your signal is dropping during the day. So you expect me to put up with this for a whole month after cancelling due to your rules? I will not be held accountable for a bill until end on April 2024 as Vodacom is actually responsible for breach of contract by NOT providing the service l signed up for. That is my rules, NO SERVICE, NO PAYMENT.