Vodacom Fibre

Been with vodacom for 10 years now. No problems until 2 months ago.

I ordered the Fibre package deal over the phone. a week later I get the router. I call to order the interim LTE package seeing as i have to wait for fibre installation.

The intial order for LTE was cancled due to an error from my side. Fair enough i sort it out from my side and inform vodacom that it has been sorted.

So i place a new order. about 2 weeks later after numerous of phone calls and emails, i receive an email and sms stating the device will be delivered with-in 2 to 5 working days. 1 week later I phone to find out when it will be delivered? Vodacom tells me that it has not been processed yet and that the email and sms was incorrect. 2 days later i receive another sms & email stating it will be delivered. the following day i phone to make sure it has been processed and for my waybill no.

Call the courier company to track my parcel just to find out the wrong contact no. and address was given to them, so after 3 days trying to get my parcel from the courier company and phoning vodacom to sort out the address i get told the parcel will be sent back to vodacom seeing that the courier company has the wrong information.

Phone vodacom agaaaaaaaaaaiiiiiiinnnnnnnnn. I get told that it will take up to 48 hours to get a new parcel sent to the courier company.

Thank you vodacom.