VODACOM FIBRE,

THIS IS FOR VODACOM FIBRE, its not on the list,

It's been years since I had bad service like this before.

Tried to get Vodacom Fibre at my house with 50/50 down/upload speed. 1st of November I already had the router. Waited a few days then I started calling to find out when my internet will be switched on. To no prevail. I got irritated and cancelled my account the 8th of November. The following Monday they called me to ask why and that if they can activate it ,will I stay and I said yes of course just need my internet online. A few days ago I go frustrated again because I still have no internet and they said no it has been cancelled, I said the person told me that it wont be cancelled but so it was, I was quickly transferred to a sales person and a new package was issued to me, I did tell them I already received a router but a new one was sent to me. I cancelled my account for good, yesterday again because I was fed more SR codes but no internet.. After I cancelled they were very quick to call me again asking if people called me and this and that. I am choosing a different ISP that will suite my needs of having internet WHEN I want it and not when the provider feels I need it. I spent over R900 on data this month.

When speaking to agents, it's like we don't understand each other. Please don't use people at the phones who doesn't have any idea what the services is all about. I don't want to call, but when I call I need them to sort the problem out straight away, and if not at least give me reasons to why my services is not working. Not: "okay hold on sir I am generating a new ticket"

The comments on all the Facebook adverti*****ts, is correct. Everyone is dealing with the same issues and NO ONE is happy with this ISP.

Do yourself a favor and out of all the ISP's that is out there, never pick Vodacom!

This is not so that more people can call me and issue me with more SR-tickets. This is a plain and simple complaint, yes I, sorted everything out, meaning I cancelled because there was literally no other way of getting my internet on at my house and I will never suggest Vodacom Fibre to anyone else or use Vodacom Fibre as a option in the future.

Kind regards, Frustrated Customer.