Vodacom Fibre

Vodacom Fibre has been deducting different amounts from my account for the past 2 months. When contacting *** they were not able to answer me as to why the amounts keep changing. I was then referred to ***. The first lady I spoke to (Yonela) told me to call *** after I just got off the line with them and I advised her many time that I have just spoken to them, they now referred me the line she is speaking on. she then had to find someone to assist me, the lady that then assisted me (Oyanda) had me on hold for about 5 minutes and then came back to the call and left it unattended for more than 20 minutes . When I eventually put down and called back the voice prompts says "out of office hours". This is beyond pathetic and very poor customer service. From a company like Vodacom, one would expect so much more. Disgusting!