Vodacom Fibre

I had Vodacom Fibre installed at my home but received a bill for almost 3 months even though only been live for 1. I have phoned the call centre numerous times and keep getting told this will be escalated and now the end of the month is here and i am expected to pay these extra charges. I am shocked at the service i have received as i am a first time fibre user and Vodacom convinced me this would be a great choice but the help and billing is unacceptable. I have had one consultant that was helpful but the others i spoke to made me feel i was wasting their time by phoning and the service was shocking! This was an error on their side and should have been amended the moment i brought it to their attention as i have proof that the fibre was not active the times i have been billed (they should also have this one their system) Should this be the service i get, i will definitely not be staying with Vodacom!