CS
Chris S

1 reviews | Active since Nov 2018

15 Jan 2021, 19:29

Vodacom Fibre

My Vodacom Fibre line went down 3 days ago, with 5 other houses also affected in my street. I've been on the phone with them every day since the problem started. All the other houses that were affected are up again, except for us.

The nature of the problem is obviously their *********** nerwork technicians who can't troubleshoot fibre to save their lives.

Now blaming the wiring at my house. Absurd! Nothing changed with my house wiring, the fibre went offline simultaneously at ALL the houses in our street. Now everyone is up again except us. Surely some Vodacom *********** technician failed to reconnect my house after scheduled maintenance, now grabbing at straw to save face. Pathetic!

Almost 3 days now that I have to use Mobile data (at a huge cost) to get my work done, because I work from home to put bread on the table for my family.

I abandoned Telkom due to their incompetence, but seems all the old telkom idiots now working at Vodacom.

Thinking of getting Vodacom Fibre? Think again!!! This could be you.

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Replies (1)
Vodacom
Vodacom's reply16 Jan 2021, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team