Vodacom Fibre

Vodacom is offering the most shocking service ever! I logged my call on Monday 24th October, my fibre went down on Sunday, but did not report as I thought it was due to load shedding. A consultant did all the tests with me, and promised to escalate as urgent with a 24 to 48 hour turn around time, if could not be sorted a technician would come on site. Next day called again, same story. Received a message on Wednesday night saying I would be contacted by 10pm that same night, nothing happened. Called again yesterday, promised to find out why not attended to and would let me know. No joy again! Have asked to speak to a manager, cant do as they are apparently in meetings. Today managed to speak to a manager, who once again said I would be contacted??? I work from home, so Vodacom is causing me to loose income!!!! due to their inefficiency.