JV
Jason V
1 reviews | Active since Dec 2016
05 Dec 2019, 09:28
Vodacom fibre
Never ever take a Fibre contact from Vodacom, it has been 4 months now that we are fighting with them, phoning them, speaking to countless consultants, going in branch because we paid in advance, cancelled it... They still owe us money, we have proof on paper, black and white and they still say we owe them R86..... Weird how they can complain about R86 but they don't mention the monthly installment they owe us..... We will pay the R86 but will make sure that this goes on every social media page out there warning people
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
05 Dec 2019, 10:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Dec 2019, 10:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JV
Jason V's updateReviewer Update
05 Dec 2019, 11:10All you do is come back to us and say the matter has been escalated.....
It's been escalated so many times we are sick and tired of not getting anywhere with you guys.....for months now we have phoned and argued and and and.... And it's the same old story over and over and over again
It's been escalated so many times we are sick and tired of not getting anywhere with you guys.....for months now we have phoned and argued and and and.... And it's the same old story over and over and over again
JV
Jason V's update05 Dec 2019, 11:10
Reviewer Update
All you do is come back to us and say the matter has been escalated.....
It's been escalated so many times we are sick and tired of not getting anywhere with you guys.....for months now we have phoned and argued and and and.... And it's the same old story over and over and over again
It's been escalated so many times we are sick and tired of not getting anywhere with you guys.....for months now we have phoned and argued and and and.... And it's the same old story over and over and over again
JV
Jason V's updateReviewer Update
06 Dec 2019, 09:22Well as predicted, not a single word from Vodacom after I gave the contact details etc on fb messenger, I'm speaking for myself here and I am pretty sure there are people feeling just as frustrated as me... I will never ever ever take out any contract from Vodacom, won't even buy the cheapest product from you guys..... After my top up contract is finish with u guys I will be moving service providers..... I'm have been a customer of you guys for well over 20yrs....bye bye Vodacom, it's by time people pay companies like yours on the basis of your service.... Wouldn't that be fun
JV
Jason V's update06 Dec 2019, 09:22
Reviewer Update
Well as predicted, not a single word from Vodacom after I gave the contact details etc on fb messenger, I'm speaking for myself here and I am pretty sure there are people feeling just as frustrated as me... I will never ever ever take out any contract from Vodacom, won't even buy the cheapest product from you guys..... After my top up contract is finish with u guys I will be moving service providers..... I'm have been a customer of you guys for well over 20yrs....bye bye Vodacom, it's by time people pay companies like yours on the basis of your service.... Wouldn't that be fun
JV
Jason V's updateReviewer Update
07 Dec 2019, 20:15OK Vodacom, I have heard now about 10 times this month that our credit on our Fibre has been escalated and about 40 times now over the past 4 months but nobody comes back to us after that... So what now?
JV
Jason V's update07 Dec 2019, 20:15
Reviewer Update
OK Vodacom, I have heard now about 10 times this month that our credit on our Fibre has been escalated and about 40 times now over the past 4 months but nobody comes back to us after that... So what now?
JV
Jason V's updateReviewer Update
10 Dec 2019, 16:57I have reported this matter already on messenger on fb the 29 November 2019 and all I hear it's been escalated and u will be in touch, nobody bothers to phone, we have a paper trail for a few months now with the same reply, so what I am gonna do now is send a msg every single day, with times and everything, print it out and see our local newspaper....
I have even sent a email to your customer care, where they have sent me my invoice.... You guys are prompt in taking of debit orders but when you owe customers you go quiet... So jaha.... Will print out every single correspondence with you, go to our local newspaper and hopefully I can have alot of ppl see the service you provide
I have even sent a email to your customer care, where they have sent me my invoice.... You guys are prompt in taking of debit orders but when you owe customers you go quiet... So jaha.... Will print out every single correspondence with you, go to our local newspaper and hopefully I can have alot of ppl see the service you provide
JV
Jason V's update10 Dec 2019, 16:57
Reviewer Update
I have reported this matter already on messenger on fb the 29 November 2019 and all I hear it's been escalated and u will be in touch, nobody bothers to phone, we have a paper trail for a few months now with the same reply, so what I am gonna do now is send a msg every single day, with times and everything, print it out and see our local newspaper....
I have even sent a email to your customer care, where they have sent me my invoice.... You guys are prompt in taking of debit orders but when you owe customers you go quiet... So jaha.... Will print out every single correspondence with you, go to our local newspaper and hopefully I can have alot of ppl see the service you provide
I have even sent a email to your customer care, where they have sent me my invoice.... You guys are prompt in taking of debit orders but when you owe customers you go quiet... So jaha.... Will print out every single correspondence with you, go to our local newspaper and hopefully I can have alot of ppl see the service you provide