TH
Tonya H
1 reviews | Active since Aug 2023
29 Aug 2023, 21:51
Vodacom Fibre
More than a month ago I upgraded my fibre with Vodacom using a different fibre provider. No installation required for the change to take place…merely a switch! I’ve received my welcome email stating that my fibre is active BUT it is now day 8 with no fibre because the service has yet to be activated! Each person I have spoken to escalates my query and unfortunately that’s where it stops! I have had so many promises to get back to me but that also never happens! The frustration is just not worth it!
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Replies (2)
Vodacom's replyOfficial
30 Aug 2023, 07:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Aug 2023, 07:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TH
Tonya H's updateReviewer Update
30 Aug 2023, 18:30Good evening Vodacom, thank you for contacting me this morning but true to your poor service my fibre is still not activated! Please don’t concern yourselves any further with this service. I will call your cancellation department in the morning. I have found an alternative service provider. Thank you.
TH
Tonya H's update30 Aug 2023, 18:30
Reviewer Update
Good evening Vodacom, thank you for contacting me this morning but true to your poor service my fibre is still not activated! Please don’t concern yourselves any further with this service. I will call your cancellation department in the morning. I have found an alternative service provider. Thank you.