Vodacom Fibre

Vodacom fibre relocation or cancellation nightmare

About 3 months ago I contacted Vodacom to cancel my fibre where I was renting. They told me I’m on a 24month contract. I was totally unaware of this because the agent that helped me I specifically asked for 6months contract. They advised that they don’t have 6months and they have month to month with only 1 months notice. I agreed to that. To my surprise they put 24 months.

I have the messages between me and the agent communication about this, so the agent acted *****ulently.

Anyway, I decided that it’s fine since I’m relocating to a place where there is Vodacom, they can come and relocate and instal my WiFi. They said I must inform them when I have moved to the place.

I moved and then informed them, they said I need to give them one month notice. What notice because I had already informed them 3 months ago when I tried to cancel my WiFi.

They now said they can’t even put a notice relocate me because my profile is now being changed from Vodacom to Vuma, and they don’t know when this will be actioned. I’m thoroughly disappointed with Vodacom service and I can’t wait for this to just done.

There is no way that this is the service that Vodacom treats their customers, from their agents acting *****ulently and them not being able to rectify and resolve this issue.

I’m thoroughly dissatisfied.