*********** Vodacom Fibre

@Vodacom Fibre

The utmost frustration and disgust at the shocking level of incompetence and indifference I have been subjected to as a Vodacom Fibre customer. The continued failure on your part to resolve what should be a routine service issue has gone far beyond inconvenience—this is now a matter of gross negligence, bordering on wilful disregard for your obligations to paying customers.

Let me be clear: your service delivery is appalling. Your support channels are a maze of scripted apologies, seeming robotic responses by your staff and false promises. Every engagement with your customer service team has led to the same infuriating result—no resolution, no accountability, and no improvement. You have turned what should be a basic fibre service into a masterclass in failure.

I am not merely inconvenienced. I am being actively undermined by your inability to execute the most basic technical or administrative functions. The sheer volume of time I have wasted on phone calls, the false assurances I’ve received, and the blatant absence of escalation protocols or responsible oversight is, frankly, unacceptable in any commercial or contractual context.

Your behaviour is indicative of a corporate culture that has no regard for service-level agreements, customer experience, or even reputational risk. It is disturbing that a national operator of your size can fail so completely and consistently. You have breached the imp**** terms of your service, including those concerning reasonable care, timeous support, and functional infrastructure.