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Shereen C
1 reviews | Active since Dec 2020
08 Feb 2022, 16:05
Vodacom Fibre
Vodacom Fibre ID *** Shereen Cassiem First few months with Vodacom went smoothly with no complsintd For the last few months my connectivity On the 2.4G line was off almost every 10 days I phone in to complain, get connected till next few days the same problem. As of late the only connection I have is to a 5G line. According to Vodacom my 2.4G line is inactive and nobody is able to fix it. Several service calls were logged but nobody phones back and the next I will get an sms stating that they see I have connection and then the case is closed. I DO NOT WANT THE 5G LINE AS I ONLY HAVE 1 COMPATABLE DEVICE. I NEED 2.4G ENABLED. THEY DO NOT UNDERSTAND.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Feb 2022, 07:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2022, 07:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Shereen C's updateReviewer Update
14 Feb 2022, 18:42Thanks to Vodacom for their swift action. You have really restored my trust in you. Can only hope this solution is lasting.
SC
Shereen C's update14 Feb 2022, 18:42
Reviewer Update
Thanks to Vodacom for their swift action. You have really restored my trust in you. Can only hope this solution is lasting.
SC
Shereen C's updateReviewer Update
14 Feb 2022, 18:46Vodacom has proven that they can deliver good service. About 2 hours after my complaint on Hello Peter I got a call from Vodacom and 5 minutes later my issue was resolved. A matter I battled with for several weeks. Well done and Thanks to Vodacom.
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Shereen C's update14 Feb 2022, 18:46
Reviewer Update
Vodacom has proven that they can deliver good service. About 2 hours after my complaint on Hello Peter I got a call from Vodacom and 5 minutes later my issue was resolved. A matter I battled with for several weeks. Well done and Thanks to Vodacom.