Vodacom Fibre

I contacted vodacom on 8 November 2023 for fibre installation. On the 9 November a guy came to install the fibre and said someone else will assist with the connectivity. To date there is no connectivity and I was told that the wifi would be connected in 48 hours after installation. At first I was told that they experienced problems because I had initially placed an order with MWEB but I cancelled that order on the 7 November before contacting vodacom. I even received confirmation from MWEB that the order was cancelled. I couldn't understand why that was an issue. The consultants that I spoke to promised to update me but they never got back to me. I even sent an email to one consultant and she hasn't responded to my email. Vodacom claims to be the best network in SA but their level of providing service leaves a lot to be desired. Pathetic service, absolutely disappointed by the level of incompetence. They are quick to come and install but they are unable to resolve a simple connectivity issue. Always different stories when you call their contact center. I hope I am not expected to pay for a fibre box and router that is not working. I should ask them to pay me for the airtime I have used calling them and electricity consumption because I was told not to switch them off. I was not even provided with a reference number for my query.